Contact Center

means & methods

First Capital provides a wide range of outbound contact center services.   We hire bilingual Omanis who are trained to communicate with our clients’ customers over the phone.  We also rely on advance technology to reach out our audience in a professional and efficient manner.  Our contact center uses the following channels:

  • Outbound phone calls
  • Direct mailers
  • Targeted mass email
  • SMS
  • Face-to-Face interaction

Whether you have your own database or you would like to use our database of more than 135,000 data points, First Capital is always there to help you attain your goals.

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tasks & objectives

Telemarketing

We can help promote your product/business over the phone using our comprehensive database.

Invitation & RSVP

You can send out personal invitation to your corporate event to select target customer and get confirmation and feedback from every invitees.

Contact List Update

We perform this task on behalf of our clients as well as for our own records.  When you have a huge database you have to make sure it’s always up-to-date.

Surveys

If you are carrying any sort of surveys or collecting any sort of information over the phone or via any other method in Oman First Capital is your best partner.

Data Validation & Verfification

When your business relies on the accuracy of data given by your customers and you have to validate their data, you certainly know the value of this service

Reminders

We can help you send our renewal or payment and collection reminders to your client.

Why businesses choose us

Massive Database

As of 2017, our database consists of more than 135,000 individuals residing in Oman and earning RO500 a month and above.

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Dynamic & Versatile

Our experience is diverse across sectors.  We work with banks, real estate agents, auto dealers, communication agencies and a long list of businesses in most active sectors in Oman.  We are flexible and can easily adjust.

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Quick

We can respond to your inquiry, cater for your needs and deliver the job faster than any other company in the market.  We are always ready to take up new challenges.

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Strategy development

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Range of industries

banks

We worked with several Omani banks on various assignments and mostly for client acquisition and client servicing.

insurance

We have an experience in helping insurance companies retaining existing customers through sending out policy renewal reminders.

luxury items

We worked with a number of retail stores specializing in luxury items promote their products among high-end clients.

auto dealers

Send out invitations to potential buyers of the latest auto brands to attend new model launch event organized by our clients.